Public tools should collect as little information as practical. Do not enter private client, patient, financial, account or emergency details into public planners.
Profiles are built from qualified public or organization sources and member-provided content is kept conceptually separate. Factual review and corrections remain free. Public profile presence does not mean consent to marketing.
When you ask Franklin a question, Franklin Navigator sends your question and a small amount of recent conversation context to its Assistant service. Franklin may use OpenAI to generate the answer and may check public websites when current information is needed. Your full Assistant conversation is not saved to My Franklin. Files you attach in the current Assistant experience stay on your device and are not sent to OpenAI or web search. Some Franklin tools work on your device, and My Franklin saves selected items there only when you choose to save them.
The pre-enrollment pages create a summary or open your email application. Do not include confidential records. Email is handled by your email provider and Franklin Navigator’s email service under their respective systems.
Secure member accounts use only the limited information needed to sign in, confirm which profile you manage, maintain your membership and provide support. Payment card details are processed by Stripe rather than stored directly by Franklin Navigator. Account and billing features are used only for signed-in membership activity.
Franklin Navigator may maintain public business and official-work contact information from public sources. A public contact route is not permission to contact someone for marketing. Before any outreach, current source checks, do-not-contact preferences, duplicate checks, regulated-field rules and language evidence still apply. Members do not receive an unrestricted raw email database.
Do not infer a person’s preferred language from surname, ethnicity, nationality, race or appearance. English, Spanish or bilingual preparation should follow actual language evidence and appropriate review.
Hosting and security providers may process basic request information such as IP address, browser type, requested page and timing. External websites control their own privacy practices.
Email community@franklinnavigator.com or call (615) 656-7020.
