Prepare step by step
- For an active roadway emergency, call 911 and move to safety when possible.
- Identify the origin, destination, travel window, mobility needs and acceptable alternatives.
- Confirm routes, service areas, fares, reservations, accessibility and real-time conditions directly.
- Build extra time and a backup option into time-sensitive medical, school, work or court travel.
General transportation planning only—not dispatch, real-time service confirmation, accessibility certification, emergency response or a transportation guarantee.